NEOKNOVA
KNOWLEDGE TRANSFER · ACCELERATED
Microlearning · 2-minute refresh
one idea per card
Standard Sales Order — Refresher
Six cards, one idea each — the things people forget a month after go-live. Guess the front, tap to check. Two minutes, any screen.
Tap a card to flip
01
Where does the price come from?
Not where most people think.
tap to reveal
The answer
The condition technique — pricing procedure → access sequence → condition record. Not the material master.
→ Wrong price? Flag pricing, don't edit the material.
02
One number fills the header. Which, and from where?
The keystroke that does the work.
tap to reveal
The answer
The Sold-To party — it pulls Ship-To, terms and partner functions from the customer master.
→ Detail wrong? Fix the master, not the order.
03
A free line appeared. What now?
SAP added it on its own.
tap to reveal
The answer
Free goods are automatic from a condition record. Check it matches the deal — and tell the customer.
→ SAP does the maths; you share the news.
04
The order is credit-blocked. Release it?
The customer's waiting.
tap to reveal
The answer
No. A credit block isn't yours to release. Inform the customer, escalate to Credit Control.
→ You're the bridge, not the override.
05
ATP confirms a later date. Whose job next?
The system spoke.
tap to reveal
The answer
SAP works out the date; you tell the customer — before a late delivery does it for you.
→ System sets the date, you set the expectation.
06
You saved — nothing shipped. Why?
No delivery, no confirmation.
tap to reveal
The answer
The incompletion check blocked it — a key field is missing. Complete it or escalate.
→ Don't leave an order stuck and silent.