The story of one order.

An order is a promise.

To Sarah, an Internal Sales Rep, a sales order isn’t a screen of fields. It’s a promise that the right goods arrive at the right price, on the right day — and every field she fills helps keep it.

We’re not creating a document. We’re making a promise the whole company can keep.

Nine steps, one clean loop.

Sarah’s journey starts at her home screen and ends with a real order number she can read back to the customer. Four of the steps are her decisions — the rest is SAP doing the heavy lifting.

Keep the loop in your head. Now let’s live it, one beat at a time.

She starts where she always starts.

Sarah opens her SAP home screen and clicks Internal Sales in the top bar. The Create Sales Orders app lives inside Internal Sales Overview — not on the home screen. A small thing that trips up every new starter exactly once.

She picks the right tile.

Two tiles look almost identical. Sarah chooses Create Sales Orders — the modern app. Create Sales Orders VA01 is the old classic screen: same job, older world.

She names the kind of order.

Four quick fields tell SAP what kind of promise this is: the order type, and the slice of the business making it — the sales area.

The customer-master magic.

Sarah types one number into Sold-To Party, presses Enter — and SAP fills nine fields at once: the customer’s name, their address in Schöntal, their group, shipping condition, Incoterms. This is the moment new reps fall in love with the system.

She writes down the customer’s own words.

The customer has their own purchase-order number. Sarah drops it into Customer Reference, so months from now both sides can find this exact order in one search.

She adds what they actually want.

Into the items grid goes the real request: one material, five pieces. One line — the heart of the promise.

A line she didn’t type.

A second line appears on its own: the quantity qualifies for free goods, so SAP adds the free item automatically from its condition record. SAP does the maths; Sarah checks it matches the deal that was struck — and shares the good news with the customer.

She commits the promise.

She hits Save, confirms one warnings dialog, and SAP writes the order to the database. The promise is now real, traceable — and the warehouse can see it.

She reads the road ahead.

The Process Flow shows what she just set in motion: delivery, picking, goods issue, billing. Her order is step one of a chain the whole company will now keep.