NEOKNOVA
KNOWLEDGE TRANSFER · ACCELERATED

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Internal Sales · Customer Service · Course OTC-100 · Standard Sales Order
0 of 9 completed · the journey Sarah walks
1 · Understand
Story-Course

The Story of an Order

The journey, as a story — with “Look closer” depth on every page.

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Connect

Nothing Works in Isolation

What the order leans on, and what leans on it.

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2 · Check
Quiz

Knowledge Check

Scenario questions — recalling is how memory forms.

3 · Look & Try
Simulation

Watch & Try

See it done, narrated — then try it safely.

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4 · Do It
Practice

Hands-On Exercises

The real run in the practice system — tick each expected result.

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5 · On the Job
Performance Support

On-the-Job Guide

Prompts that mirror the live screens, for the moment of need.

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Desk Companion
Job Aid

Quick Reference

One page for your desk — steps, decisions, watch-fors.

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Boosters · wk 1/2/4
Microlearning

Memory Boosters

Three-minute refreshers that fight the forgetting curve.

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Trainer Shelf
Facilitator

Trainer Pack

For cohort sessions and train-the-trainer.

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NeoKnova · Learner Dashboard · Standard Sales Order · v2026-06-11